ITIL 4 Foundation E-Learning Training

Order this unique ITIL 4 Foundation E-learning course online. Enjoy 1 year of 24/7 access to rich interactive videos with voice-over support, progress tracking through reporting, and chapter tests to immediately assess your knowledge.

Why choose this course?

• Our award-winning e-learning offers:
• Completely Dutch-language modules with practical examples
• Official mock exam included to prepare you well
• Personal online mentor for guidance and feedback
• Flexible learning at your own pace, at any time of the day
• Focused on the latest insights in Agile, DevOps and Lean IT

This course helps you obtain your ITIL 4 Foundation certification faster and increases your chances on the job market or in your current position within IT Service Management.

Who should attend?

This course is suitable for:

• IT professionals who want to broaden their knowledge of service management
• Managers who want to improve and standardize processes
• Starters in IT who want to build a solid foundation in ITIL
• Anyone who wants to become certified in ITIL 4 Foundation and enhance their career

CertKit content:

• E-learning courses:

ITIL 4 Foundation: Introduction

Course: 24 Minutes

• Course Overview
• What is ITIL ?
• The ITIL Certification Scheme
• The ITIL Foundation Exam
• The ITIL 4 Path
• IT Service Management in the Modern World
• Exercise: Describing the New ITIL 4 Path
• Knowledge Check: Introducing ITIL 4

ITIL 4 Foundation: Key Concepts of Service Management

Course: 40 Minutes

• Course Overview
• Understanding the Value Concept
• Service Consumer Roles
• Other Stakeholders in Value
• Services and Products
• Key Concepts of Service Relationships
• The Service Relationship Model
• Key Concepts of Creating Value with Services
• Understanding Utility and Warranty
• Exercise: Describing Service Management Concepts
• Knowledge Check: Defining ITIL 4 Service Management Concepts

Key Concepts and the Four Dimensions of Service Management

Course: 54 Minutes

• The Service Value System (SVS)
• The Four Dimensions of Service Management
• Key Concepts of Service Management
• The Nature of Value and Value Co-Creation
• Stakeholders
• Products and Services
• Components of a Service
• Service Relationships
• The Service Relationship Model
• Outcomes, Costs, and Risks
• Output vs. Outcomes
• Types of Cost
• Types of Risk
• Utility vs. Warranty
• Stakeholders and Value
• The PESTLE Model
• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• Value Stream Example

The Guiding Principles of the Service Value System and Continual Improvement Model

Course: 43 Minutes

• The Seven Guiding Principles of the Service Value System (SVS)
• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep it Simple and Practical
• Optimize and Automate
• Continual Improvement Model
• What is the Vision?
• Where are We Now?
• Where do We Want to Be?
• How do We Get There?
• Take Action
• Did We Get There?
• How do We Keep the Momentum Going?

The Service Value Chain and General Management Practices

Course: 1 Hour, 2 Minutes

• The Service Value Chain (SVC)
• SVC: Plan
• SVC: Improve
• SVC: Engage
• SVC: Design and Transition
• SVC: Obtain and Build
• SVC: Deliver and Support
• Defining Practices
• Identifying Practices
• Continual Improvement
• Key Activities of Continual Improvement
• How Continual Improvement Contributes to Value Chain Activities
• The Role of Information Security
• The Role of Relationship Management
• Understanding Relationship Management
• Supplier Management
• Supplier Management Activities

Event, Incident, and Problem Management

Course: 47 Minutes

• Monitoring and Event Management
• Event Classifications
• How Event Management Interacts with Other Practices
• Incident Management
• Incident Escalation and Resolution
• How Incident Management Assists the Value Chain
• Problem Management
• The Approach to Problem Management
• Planning and Interfaces of Problem Management
• How Problem Management Assists the Value Chain

Service Desk, IT Asset, Service Configuration, and Change Control Management

Course: 58 Minutes

• The Service Desk
• Contacting the Service Desk
• Service Desk Types and Training
• How the Service Desk Assists the Value Chain
• Service Request Management
• Rules of Service Request Management
• IT Asset Management
• The Role of IT Asset Management
• IT Asset Management Activities
• Service Configuration Management
• Service Configuration Management Activities
• Automation and Service Configuration Management
• The Simplified Service Model
• Change Control
• Types of Change
• How Change Control Assists the Value Chain

Release, Service Level, and Availability Management

Course: 53 Minutes

• Release Management
• How a Release Works
• Service Level Management
• Service Level Agreements (SLAs)
• Service Level Metrics
• How Service Level Management Assists the Value Chain
• Availability Management
• Availability Management Activities
• Availability Metrics
• Capacity and Performance Management
• Service Continuity Management
• Service Continuity Management Activities
• Deployment Management

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