Track 2: DevOps Engineer

In this track the focus will be on build & release engineering best practices, automation and simplicity best practices for SRE, then move to SRE postmortem culture best practices, and finish with cloud and container architectures.
Content:
E-learning courses

Build & Release Engineering Best Practices: Release Engineering

Course: 1 Hour, 1 Minute

• Course Overview
• What Is Release Engineering?
• Release Engineering vs. Release Management
• Release Engineer Job Functions
• Principles of Release Engineering
• Performing a Build
• Branching
• Continuous Testing
• Packaging and Distribution
• Components of a Rapid System
• Deployment Process
• Configuration Management
• Release Engineering Considerations
• Incorporating Release Engineering
• Course Summary

Build & Release Engineering Best Practices: Release Management

Course: 1 Hour, 13 Minutes

• Course Overview
• Release Management
• Release Management Process
• Key Concepts
• Release Management Cycle
• Release Management Challenges
• Enterprise Release Management
• Project Management Principles
• Software Development Life Cycle
• Common Toolsets
• Metrics and KPIs
• Release Management and DevOps
• Continuous Integration
• Release Deployment Process
• Course Summary

Best Practices for the SRE: Automation

Course: 1 Hour, 1 Minute

• Course Overview
• Automating Processes and Systems
• Scripting vs. Programming
• Evolution of Automation
• Quality and Consistency
• Platform
• Resolving Common Problems
• Quicker Reactions
• Efficiency
• Governance and Reliability
• Cost Savings
• Metric Visibility
• Challenges of Automation
• Automation for Site Reliability Engineers
• Course Summary

Best Practices for the SRE: Use Cases for Automation

Course: 1 Hour, 10 Minutes

• Course Overview
• PowerShell for Automation
• User Creation and Provisioning
• Patching and Updating
• Software Installations
• Bulk Enrollment
• Automation Use Cases for SREs
• Automation Classes5
• Automating All Processes and Systems
• Cluster Turnup Automation
• Detecting and Resolving Inconsistencies
• Tendency to Specialize
• Reliability
• Failure at Scale
• Evaluating the Effectiveness of Automation
• Course Summary

SRE Simplicity: Software System Complexity

Course: 1 Hour, 18 Minutes

• Course Overview
• Simple Systems and Software
• Simple Code
• Software Complexity
• Theoretical Complexity
• Complexity of Use
• Structural Complexity
• Organizational Complexity
• Complex vs. Complicated
• Measuring Complexity
• Software Complexity Analysis
• Cyclomatic Complexity
• Halstead Metrics
• Maintainability Index
• Class Coupling
• NPATH
• Regaining Simplicity
• Course Summary

SRE Simplicity: Simple Software Systems

Course: 1 Hour, 9 Minutes

• Course Overview
• Software Development Stability
• Software Development Agility
• Stability Testing
• Agile Process Metrics
• Production Analytics
• Security Metrics
• Value Hypothesis
• Essential Complexity vs. Accidental Complexity
• Source Control Systems
• API Simplicity
• Negative Lines of Code
• Modularity
• Simple Releases
• Course Summary

SRE Postmortums: Blameless Postmortem Culture Creation

Course: 1 Hour, 13 Minutes

• Course Overview
• Premortem Approach
• Project Premortem Execution
• Postmortem Culture
• Postmortem Writing Objectives
• Blameless Postmortems
• Blameless Postmortem Implementation
• Blameless Postmortem Benefits
• Blameless Culture Best Practices
• Importance of Collaboration
• Postmortem Reviews
• Steps in Establishing a New Postmortem Culture
• Benefits of Feedback
• Bad Postmortem
• Good Postmortem
• Ways to Enforce Blameless Behavior
• Postmortem Rewards
• Benefits to Sharing Postmortems
• Postmortem Culture Failure Responses
• Postmortem Templates
• Postmortem Management Tools
• Course Summary

Cloud and Containers for the SRE: Cloud Architectures & Solutions

Course: 1 Hour, 2 Minutes

• Course Overview
• Software as a Service (SaaS) for SRE
• Infrastructure as a Service (IaaS) for SRE
• Platform as a Service (PaaS) for SRE
• Container as a Service (CaaS) for SRE
• Anything as a Service (XaaS) for SRE
• Desktop as a Service (DaaS) for SRE
• Business Process as a Service (BPaaS) for SRE
• Private Clouds and SRE
• Public Clouds and SRE
• Hybrid Clouds and SRE
• Community Clouds and SRE
• On-premises vs. Off-premises Software for SRE
• Cloud Orchestration and SRE
• Cloud Automation and SRE
• Cloud Elasticity and SRE
• Ubiquitous Access for Cloud Implementations in SRE
• Cloud Computing Multitenancy and SRE
• On-demand Self-service for SRE
• Cloud Bursting and IT Demand Management in SRE
• Implementing Cloud Security for SRE
• Cloud Payment Models and SRE
• Cloud Resource Pooling and SRE
• Course Summary

Cloud and Containers for the SRE: Containers

Course: 1 Hour, 23 Minutes

• Course Overview
• Working with Containers
• Containers vs. Virtual Machines
• Kubernetes for Container Orchestration
• Kubernetes Components
• Docker Containers
• Docker Desktop and Application Containerization
• Docker Hub for Container Image Sharing
• Docker and Container Ecosystems
• Docker Registry for Application Packaging
• Containers on AWS
• Continuous Delivery with Containers
• Continuous Deployment with Containers
• Docker and Continuous Integration
• Container Storage
• Container Security
• High-availability Solutions for Containers
• Container Migration
• Containers as a Service
• Course Summary

Cloud and Containers for the SRE: Implementing Container Solutions

Course: 1 Hour, 9 Minutes

• Course Overview
• Git and Github
• Distributed Version Control Systems (DVCS)
• Jenkins Workflow Tool
• Pipeline as Code
• Declarative vs. Scripted
• Using Jenkinsfile
• Exploring Code at the Build Stage
• Using Code for Testing
• Illustrating Deployment Code
• Environment Variables
• Code Reviews
• Creating Deployments Using Kubernetes
• Course Summary

Final Exam assessment

Estimated duration: 90 minutes
Nova Learning, oktober 2022

Practice Labs: DevOps Engineer (estimated duration: 8 hours)

Perform DevOps Engineer tasks such as identifying appropriate release management roles given tasks and identifying automation opportunities, categorize software deployment as structural, computational, or organizational complexity. You will also identify scenarios that will benefit from improving lead time, cycle tie, team velocity, or open/close rate. The identify the signs of a bad postmortem, identify examples of SaaS, PaaS, and IaaS. Finally, identify whether container data, data volumes, data volume containers, or external storage would be most appropriate for given container scenarios and create a simple JenkinsFile.

Track 3: Chaos Engineer

In this track the focus will be on troubleshooting, emergency response and incident handling, testing for reliability, load balancing, overload and cascading failures, distributed reliability, data pipelines and integrity, and deploying products at scale.
Content:
E-learning collections

SRE Troubleshooting: SRE Troubleshooting Processes

Course: 1 Hour, 3 Minutes

• Course Overview
• The Troubleshooting Mindset
• Troubleshooting Skills
• Troubleshooting Models
• Common Troubleshooting Difficulties
• Managing Operational Load
• Troubleshooting and Issue Reports
• Troubleshooting and Triaging
• Troubleshooting and Examination
• Troubleshooting and Diagnosis
• Troubleshooting and Testing
• Troubleshooting Simplification and Reduction
• Troubleshooting: Key Questions
• Troubleshooting and Recent Change Evaluation
• Troubleshooting and Negative Results
• Troubleshooting and Probable Cause Factors
• Effective Troubleshooting
• Course Summary

SRE Troubleshooting: Tools

Course: 42 Minutes

• Course Overview
• Logging
• Whitebox Monitoring
• Blackbox Monitoring
• Using Windows Event Viewer
• Using System Information in Windows
• Using Windows Resource Monitor
• Dapper Characteristics and Use Cases
• Processing Logs with Google Cloud Dataflow
• The StatsD Standard
• Prometheus Characteristics and Components
• Failure Identification with the /api/search Endpoint
• Course Summary

SRE Emergency & Incident Response: Responding to Emergencies

Course: 1 Hour, 14 Minutes

• Course Overview
• Emergency Response
• Test-induced Emergencies
• Change-induced Emergencies
• Process-induced Emergencies
• Documenting Incidents
• Open-ended Questions
• Proactive Testing
• Business Continuity
• Developing a Business Continuity Plan
• Testing a Business Continuity Plan
• Improving a Business Continuity Plan
• Business Continuity Plan Awareness
• Business Impact Analysis (BIA)
• Disaster Recovery Planning
• Creating a Disaster Recovery Plan
• IT Recovery Strategies
• Course Summary

SRE Emergency & Incident Response: Incident Response

Course: 1 Hour, 25 Minutes

• Course Overview
• Incident Management
• Incident Response Plans
• Incident Command Systems
• Incident Response Roles
• Managed Incidents
• Unmanaged Incidents
• Declaring Incidents
• Incident Response Training
• Preparing for Incidence Response
• Incident Management Practice Exercises
• Incident Management Data
• Incident Response Tools
• Computer Security Incident Response Teams (CSIRTs)
• CIRT Roles and Responsibilities
• Incident Response Policies
• Course Summary

SRE Testing Tasks: Software Reliability & Testing

Course: 1 Hour, 23 Minutes

• Course Overview
• Reliability Testing Techniques
• Influential Software Reliability Factors
• SRE Reliability Testing Use Cases
• Standard SRE Metrics
• The Mean Time to Failure Metric and SRE
• The Mean Time to Respond Metric and SRE
• The Mean Time to Resolve Metric and SRE
• The Mean Time Between Failures Metric and SRE
• SRE and Software Unit Testing
• SRE and Integration Testing
• SRE and System Testing
• SRE and Acceptance Testing
• SRE and Production Testing
• SRE and Configuration Testing
• SRE and Stress Testing
• SRE and Canary Testing
• Course Summary

SRE Testing Tasks: Testing Considerations

Course: 1 Hour, 4 Minutes

• Course Overview
• Test and Build Environments
• Testing at Scale
• Testing SRE Tools
• Barrier Defenses for Risky Software
• Disaster Testing Challenges
• Using Statistical Testing
• Informal Testing Deadlines
• Production Configuration Considerations
• Preparing for Testing Failures
• Break Glass Procedures
• Integration Testing Configuration Files
• Fake Back-end Versions in Release Tests
• Course Summary

SRE Load Balancing Techniques: Front-end Load Balancing

Course: 1 Hour, 7 Minutes

• Course Overview
• Front-end Load Balancing
• Load Balancing Techniques
• Front-end Load Balancing Concepts and Capabilities
• DNS Load Balancers
• Virtual IP Address Load Balancing
• Cloud Load Balancing
• Load Balancer Features
• Handling Overload
• Google Front End Service
• Andromeda Virtualization Stack
• Maglev Network Load Balancing
• Envoy Proxy Edge and Service Proxy
• Course Summary

SRE Load Balancing Techniques: Data Center Load Balancing

Course: 1 Hour, 4 Minutes

• Course Overview
• Data Center Load Balancing
• Load Balancing Policies
• Load Balancing Flow Control
• Load Balancing Tips and Tricks
• Connection Pool Limits
• Load Balancing Components
• Internal HTTPS Load Balancing
• External HTTPS Load Balancing
• Internal TCP/UDP Load Balancing
• External TCP/UDP Load Balancing
• SSL Proxy Load Balancing
• TCP Proxy Load Balancing
• Course Summary

Site Reliability Engineer: Managing Overloads

Course: 1 Hour, 12 Minutes

• Course Overview
• Operational Loads
• Operational Load Types: Pages
• Operational Load Types: Tickets
• Ongoing Operational Responsibilities
• Operational Overload
• Mitigating Overload
• Consequences of Overloads
• Prioritizing Work
• Queries Per Second
• Per Customer Limitations
• Client-side Throttling
• Criticality and Criticality Values
• Utilization Signals
• Working with Overload Errors
• Retrying Requests
• Overloads and Counters
• Connection Loads
• New Connection Bursts
• Course Summary

Site Reliability Engineer: Managing Cascading Failures

Course: 1 Hour, 12 Minutes

• Course Overview
• Recognizing Cascading Failures
• Server Overloads
• Resource Exhaustion
• CPU Resources
• Memory Resources
• File Descriptors and Threads
• Resource Dependencies
• Unavailable Services
• Preventing Overloads
• Queueing Requests
• Load Shedding
• Code Retries
• Implementing Deadlines
• Propagating Cancellations
• Dealing with Latency
• Working with Slow Startups
• Cascading Failure Triggers
• Testing Cascading Failures
• Addressing Cascading Failures
• Course Summary

Distributed Reliability: SRE Critical State Management

Course: 1 Hour, 14 Minutes

• Course Overview
• Critical State Management
• CAP Theorem
• Distributed Systems Coordination Failure
• Deterministic vs. Nondeterministic
• Distributed System Models
• Distributed Consensus
• Byzantine Fault
• Distributed Consensus Architecture Patterns
• Distributed Consensus Performance
• Multi-Paxos Detailed Message Flow
• Distributed Consensus-based System Deployment
• Distributed Consensus System Monitoring
• Course Summary

Distributed Reliability: SRE Distributed Periodic Scheduling

Course: 58 Minutes

• Course Overview
• Cron
• Cron Jobs
• Cron Syntax
• Cron Jobs and Idempotency
• Cron for Large-scale System Deployment
• Paxos Distributed Consensus Algorithm
• Paxos Replication
• Paxos Best Practices
• Google Cron Example
• Distributed Scheduling
• Scheduling Cron Jobs
• Using Cron Syntax Generators
• Course Summary

SRE Data Pipelines & Integrity: Data Pipelines

Course: 1 Hour, 12 Minutes

• Course Overview
• Data Processing Pipelines
• The Extract Transform Load (ETL) Pipeline Model
• Business Intelligence and Data Processing
• Features of Machine Learning Apps
• Service-level Objectives (SLOs) and Data Pipelines
• Planning for Dependency Failure
• Managing System Documentation
• Development Lifecycle Stages
• Reducing Hotspotting
• Implementing Autoscaling for Workload Spikes
• Adhering to Security Policies
• Planning Escalation Paths
• Big Data and Simple Pipelines
• The Periodic Pipeline Pattern
• Issues with Uneven Work Distribution
• Periodic Pipelines in Distributed Environments
• Google Workflow's Composition
• Google Workflow's Stages of Execution
• Ensuring Business Continuity with Google Workflow
• Course Summary

SRE Data Pipelines & Integrity: Pipeline Design

Course: 1 Hour, 4 Minutes

• Course Overview
• Pipeline Features
• Idempotent and Two-phase mutations
• The Checkpointing Technique
• Common Code Patterns
• The Maturity Matrix
• The Failure Tolerance Maturity Matrix Characteristic
• The Scalability Maturity Matrix Characteristic
• The Monitoring and Debugging Maturity Matrix Elements
• The Implementation Maturity Matrix Characteristic
• The Testing Maturity Matrix Characteristic
• Potential Failure Modes
• Outage Causes
• Event Delivery System Design and Architecture
• Event Delivery System Operations
• Planning For Customer Integration and Support
• Course Summary

SRE Data Pipelines and Integrity: Data Integrity

Course: 1 Hour, 8 Minutes

• Course Overview
• Data Integrity in SRE
• Data Integrity Requirements
• Data Integrity Strategies
• SRE Objectives in Data Integrity and Availability
• Data Loss Failure Types
• Data Integrity Challenges
• Data Integrity Failure Modes
• The Soft Deletion Strategy
• Backup and Recovery Considerations
• Early Detection and Data Loss Prevention
• Cloud Developer Challenges
• The Out-of-band Data Validation Strategy
• Successful Data Recovery
• Fundamental SRE Principles
• Course Summary

Final Exam assessment
• Estimated duration: 90 minutes
Practice Labs: Chaos Engineer (estimated duration: 8 hours)
• Perform tasks such as using Resource Monitor, and identifying testing types, effective incident management, load balancing types and algorithm types. Then, create CRON statements, identify failure scenario characteristics and match launch coordination challenges with mitigation techniques.

Track 4: Site Reliability Engineer

In this track the focus will be on scaling the SRE team, operational loads, communication and collaboration, managing software reliability metrics, and the SRE engagement model.
Content:
E-learning collections

SRE Team Management: Scaling the Team

Course: 1 Hour, 5 Minutes

• Course Overview
• SRE Onboarding Checklist
• SRE Team Onboarding
• SRE Remote Onboarding
• SRE Training Patterns
• SRE Onboarding Tools
• SRE Initial Learning Experiences
• Constructive Learning Paths for SRE Training
• SRE Technical Skills
• Reverse Engineering Production Service Calls
• On-call Training Methods for New SREs
• SRE On-call Best Practices
• SRE On-call Support Skills
• Course Summary

SRE Team Management: Managing Operational Loads

Course: 55 Minutes

• Course Overview
• Operational Loads
• Incidents and Outages
• Responding to Incidents
• Support Tickets
• Ticketing Systems
• Response and Resolution Timeframes
• Toil in SRE
• Types of Toil
• Identifying Toil
• Calculating Toil
• Eliminating Toil
• Addressing Complexity
• Negative Effects of Toil
• Working with Interrupts
• Human Element Factors with Interrupts
• Course Summary

SRE Team Management: Operational Overload

Course: 56 Minutes

• Course Overview
• Ops Mode
• Operational Stress
• IT Emergency Planning
• Impending Emergencies
• Knowledge Sharing
• Blameless Postmortems
• Categorizing Emergencies
• Choosing an Appropriate SLO
• Effective Teams
• Findings and Reasonings
• Attributes of Successful Teams
• Questioning Techniques
• Course Summary

Core Skills for Site Reliability Engineers: SRE Collaboration & Communication

Course: 1 Hour, 6 Minutes

• Course Overview
• Effective SRE Meetings
• SRE Meeting Best Practices
• SRE Virtual Meetings
• SRE Virtual Meeting Best Practices
• SRE Meeting Types
• SRE Pair Programming
• Working with SRE Distributed Teams
• Customer-focused Collaboration
• Customer-focused Development
• Real-life Customer-focused Development
• Customer-focused Collaboration Tools
• Conferencing Software for Virtual SRE Meetings
• Course Summary

SRE Metric Management: Software Reliability Metrics

Course: 1 Hour, 25 Minutes

• Course Overview
• SRE Metrics
• Software Metric Pitfalls
• Software Project Metrics
• Decision-making Metrics
• API Metrics
• Cloud API Metrics
• CI/CD Metrics
• Manual Testing
• Automated Testing
• Automated Test Cases
• Automated Test Platforms
• Automated Testing Framework
• Automated Test Types
• Automated vs. Manual Testing
• Automated Testing Pitfalls
• Course Summary

SRE Metric Management: Software Reliability Monitoring and Reporting

Course: 1 Hour, 19 Minutes

• Course Overview
• System Fault Analysis
• Fault Tree Analysis
• Fault Tree Analysis Tools
• Software Defect Classification
• Software Bug Types
• Software Bug Severity vs. Priority
• Cloud API Monitoring
• API Monitoring Strategies
• API Monitoring Tools
• ELK Stack Reporting
• Elasticsearch for Log Data Management
• Kibana for Data Visualization
• Beats for Data Collection
• Logstash for Data Processing
• Using Elasticsearch Notifications
• Course Summary

SRE Engagement: Production Readiness Review

Course: 1 Hour, 1 Minute

• Course Overview
• The Production Readiness Review (PRR) Model
• The PRR Model: The Engagement Phase
• The PRR Model: The Analysis Phase
• The PRR Model: The Refactoring Phase
• The PRR Model: The Training Phase
• The PRR Model: The Onboarding Phase
• The PRR Model: The Continuous Improvement Phase
• Simple PRR Model: Early Engagement
• SRE Platform and Frameworks
• SRE Engagement Model
• SRE Engagement Model Aspects
• The Traditional Service Lifecycle vs. SRE Engagement
• Course Summary

SRE Engagement: The SRE Engagement Model

Course: 1 Hour, 4 Minutes

• Course Overview
• SRE Service Lifecycle
• SRE Service Lifecycle Phases
• SRE Service Relationship Building
• SRE Sprints and Communication
• SRE Impact Measuring
• SRE Team Ground Rules
• SRE Team Planning and Execution
• Sustaining Effective Relationships
• Scaling SRE For Larger Environments
• Ending SRE Engagements
• Engagement Model Case Study: Ares
• Engagement Model Case Study: Data Analysis Pipeline
• Course Summary

Final Exam assessment

Estimated duration: 90 minutes

Practice Labs: Site Reliability Engineer (estimated duration: 8 hours)

Perform tasks such as identifying reverse engineering techniques and incident severity, identifying SRE engagement and virtual meeting best practices, and identifying the appropriate use of CI/CD metrics. Then, determine fault tree outcomes, identify incident probability and impact, and calculate availability.